RHA Axis
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Axis Operations

Run the floor in-house.

Incidents, housekeeping, shifts, maintenance, checklists, lost & found and shopper complaints - one suite your own team runs, across malls, hotels, airports and offices. Use it with Axis analytics, or entirely on its own.

Book an Operations demoStandalone or connected?

Seven tools, one team

Everything the duty manager opens before the doors do.

01 · Incidents

Every issue logged, owned and closed on time.

Raise incidents from the desk, a patrol or a visitor’s QR scan. Assign, escalate and track each one against its SLA, then print a record for insurers or landlords.

  • SLA timers
    Pills that change colour as deadlines near
  • Assignment & escalation
    Route by area, category and shift
  • Map layer
    Open incidents pinned on the floor plan
  • Print view
    Clean incident record for files
Open incidentsSample data
  • Escalator E2 stopped - north atriumFacilities · L1SLA 18m
  • Water leak, service corridor BMaintenance · B1SLA 42m
  • Lost child reunited - Gate 3Security · L0Closed

Analytics, staffing & escalation

Know how the floor is doing. Never miss a breach.

An operations dashboard for every site, staffing gaps before they hurt, and escalation rules that tell the right people when an SLA slips.

Operations dashboard

Sample data
Resolved within SLA
94%
Avg time to resolve
38 min
Open right now
27
Checklists on time
97%
Open items by area
  • Housekeeping12
  • Incidents7
  • Maintenance5
  • Complaints3

Staffing by site

Sample data

Who is on shift, where the gaps are, and which handovers are overdue.

SiteOn shiftGapsHandovers due
Riverside Mall3800
North Gate2421
Harbour Point1710

Escalation that follows your org chart

Each step fires on report or when a response or resolution SLA is breached, after the delay you set, and tells a manager level, team leads or named people. Override the default per site, category and severity.

  • In-app
  • Email
  • Microsoft Teams
  • Webhook
  1. Step 1Immediately
    On report
    Notify: Assignee and team leads
  2. Step 2+15 min
    Response SLA breached
    Notify: Site manager
  3. Step 3+60 min
    Resolution SLA breached
    Notify: City manager and named people
Example policy

A day on Axis Operations

From opening checks to the night handover.

  1. 07:30
    Opening checklist

    Entrances, fire exits and lifts checked and signed off on the compliance calendar.

  2. 09:00
    Roster check

    Forecast shows a busy afternoon; one extra cleaner added to the food court.

  3. 13:10
    QR report

    A visitor reports a spill. It lands as an incident, auto-located, with an SLA running.

  4. 13:22
    Resolved

    Housekeeping closes it; the visitor gets an emailed reply and rates it.

  5. 16:00
    Planned maintenance

    Chiller service work order completed and logged against the asset.

  6. 23:45
    Night handover

    Open items and notes carried into the night shift automatically.

Close the loop with visitors

A QR code on the wall. A reply in their inbox.

Visitors scan, report an issue with no app or login, and it lands in your queue as an incident. When your team closes it, the visitor gets an emailed reply - and rates it.

  1. 1
    Scan
    Visitor scans a code in the restroom, car park or lobby.
  2. 2
    Report
    Picks an issue, adds a photo or note - no app.
  3. 3
    Resolve
    It’s an incident in your queue with location and SLA.
  4. 4
    Reply & rate
    Visitor gets an emailed reply and rates it.

Start standalone. Connect when you’re ready.

Operations only

Your team’s system of record

Replace spreadsheets, WhatsApp groups and paper checklists. No sensors or data feeds needed - just your floor plan and your people.

  • All seven operations tools
  • Roles and per-area permissions
  • QR complaints & replies
  • Ops analytics & printable reports
Operations + Axis analytics

Work driven by what’s happening

Add footfall and forecasts and the queue starts ranking itself: crowds trigger cleaning, forecasts size rosters, incidents appear on the live map.

  • Suggested staffing from the footfall forecast
  • Busy-zone housekeeping triggers
  • Incidents layer on the digital twin
  • Energy anomalies become work orders

Access by area

Everyone sees their part of the job.

Grant each role None, Report, Respond or Manage per operations area, scoped to the sites they cover. Sign in with Microsoft Entra ID.

Example operations permissions by role
RoleIncidentsHousekeepingMaintenanceShifts
Site managerManageManageManageManage
Security leadRespondReportReportManage
Housekeeping leadReportRespondNoneRespond
Regional managerReportReportReportReport

Put your floor team on one screen this quarter.

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